Hyatt
“With its ASP solution, Reservation Assistant is fully in line with our overall trend toward Cloud Computing - purchasing services instead of purchasing servers. The Spa & Activity Software is installed on a database hosted by TAC and that can be accessed via the Internet from a Hyatt anywhere around the world. For us, this means our Spa's can focus on managing the customer not the system infrastructure."
Mike Blake, CIO Hyatt Hotels CorporationLa Mamounia
â€La Mamounia is outstanding and unique in every way. These were the expectations we had for our software solutions as well. Reservation Assistant not only met our expectations, we were also impressed by the support of the TAC team. TAC became a professional partner for us, who we can rely on at any time.â€
Marianne Nielsen, Directrice Régionale SPA & Loisirs, La Mamouniamore...
Grand Resort Bad Ragaz
“We have been working with Reservation Assistant since 2003 and have had very good experiences with the software. Our system landscape is very complex and grew steadily over the past years, mainly driven by RA which is one of our most important IT solutions. We use Reservation Assistant in the entire resort, which means in several spa departments, in the medical center, in the thermal bath, two golf courses and six restaurants. Also we administer our voucher sales and contract management with TAC´s system. Despite of these many technical possibilities, guest service is the overall priority in our resort. For example, our guests can plan their entire stay online. This is also helpful for us, since all booked treatments are automatically integrated into the system, without applying any additional resources. All these functionalities can be enhanced and optimized flexibly at any time. And this is what makes the difference for us.”
Ronny Schieler, System Manager, Grand Resort Bad Ragaz
Rocco Forte
"Reservation Assistant helps us to deal with the challenges of daily spa and golf management in a flexible way, as well as with our shops. Also the TAC team has proven to be flexible and accommodating to our queries. TAC offers a strong worldwide partner network, that´s why Serenissima, our Data Centre and Financial system provider, as well as being our PMS provider main partner in Italy, has been chosen as our Reservation Assistant integrator. And the many impressive international companies in TAC´s reference list did the rest to convince us."
Emmanuel Clavé, Corporate IT Director, The Rocco Forte Collection
Bayerischer Hof München
"Vouchers for treatments at the Blue Spa of the Hotel Bayerischer Hof are among the most sought after gifts not only during the holiday season. When it comes to issuing and managing vouchers, we rely on Reservation Assistant. The software not only enables us to issue individually designed vouchers, but also protects us against fraud."
Hans Peter Meier, Vice Director of IT, Bayerischer Hof Munich