Bayerischer Hof München
"Vouchers for treatments at the Blue Spa of the Hotel Bayerischer Hof are among the most sought after gifts not only during the holiday season. When it comes to issuing and managing vouchers, we rely on Reservation Assistant. The software not only enables us to issue individually designed vouchers, but also protects us against fraud."
Hans Peter Meier, Vice Director of IT, Bayerischer Hof Munich
Grand Resort Bad Ragaz
"We have been working with The Assistant Company since 2003 and are delighted with our experience with the Reservation Assistant system. Our IT system landscape is very complex and has grown steadily over the past few years. Reservation Assistant is one of our most important IT solutions and it has grown with us, trouble-free. We use Reservation Assistant to manage our guests’ activities throughout our resort. This includes the spa, the medical health centre, the public thermal spa, two golf courses and six restaurants. We also use The Assistant Company´s system to manage our voucher sales and contract management. At all times, meeting our guests' requirements remains our top priority. For example, our customers can plan their entire stay online; the best thing about this being that the treatments are booked directly into the system without any effort of our employees. All the options and functions, which will be continuously developed and optimized, mean that Reservation Assistant delivers exactly what I expect from it."
Ronny Schieler, System Manager, Grand Resort Bad Ragaz
Hyatt
“With its ASP solution, Reservation Assistant is fully in line with our overall trend toward Cloud Computing - purchasing services instead of purchasing servers. The Spa & Activity Software is installed on a database hosted by TAC and that can be accessed via the Internet from a Hyatt anywhere around the world. For us, this means our Spa's can focus on managing the customer not the system infrastructure."
Mike Blake, CIO Hyatt Hotels CorporationLa Mamounia
â€La Mamounia is outstanding and unique in every way. These were the expectations we had for our software solutions as well. Reservation Assistant not only met our expectations, we were also impressed by the support of the TAC team. TAC became a professional partner for us, who we can rely on at any time.â€
Marianne Nielsen, Directrice Régionale SPA & Loisirs, La Mamouniamore...
Rocco Forte
"Reservation Assistant helps us to deal with the challenges of daily spa and golf management in a flexible way, as well as with our shops. Also the TAC team has proven to be flexible and accommodating to our queries. TAC offers a strong worldwide partner network, that´s why Serenissima, our Data Centre and Financial system provider, as well as being our PMS provider main partner in Italy, has been chosen as our Reservation Assistant integrator. And the many impressive international companies in TAC´s reference list did the rest to convince us."
Emmanuel Clavé, Corporate IT Director, The Rocco Forte Collection