Software Training & Implementation Specialist

Location: 1007 Church Street, Suite 401, Chicago, IL 60201
Contact: jobs@reservationassistant.com
Employee Type: Contractor or Full-Time Employee,
Industry: Hospitality, Hotel – Resort, Software
Manages Others: No
Job Type: Education, Information Technology, Training
Education: 4 Year Degree
Experience: At least 5 year(s) in related field
Travel: Up to 75%

We are looking for a Software Training & Implementation Specialist. Based at our office in Evanston, IL you will work with the TAC Project Manager for our American and Global Customers.
 

JOB DESCRIPTION

Documentation, including preparation of training outlines, of Customer specific business requirements and reporting, based on customer specifications and established standards. Analyze with customer and discuss with TAC Project Manager as required to ensure that all Customer requirements are met prior to system installation and learning objectives are reached. Modify software configuration, and related reports and documentation as required. Consult with Customers to determine and review software, or system functional specifications and obtain initial Customer sign-offs prior to system installation. Conduct End-User staff and/or management training to ensure a smooth installation process and minimize post-installation support requirements. Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth opening or transition to their new system and minimize post-installation support requirements. Address Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system. Due to the nature of this position, employee maybe subject to extensive background checks (including fingerprinting) by TAC’s customers and/or business partners as a condition to conduct business on their premises. Other duties may be assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's Degree and a minimum of 5 years of related experience.
• Must possess current driver's license and passport.
• Superior customer service mindset. TAC provides IT services to hospitality businesses. Commitment to excellent customer service is a must. Excellent verbal and written communication skills.
• Must have the ability and willingness to travel domestically and internationally (Asia, Middle East). On average travel is 50% of the time, but could be up to 100% for certain periods. Some trips can last 2-3 weeks.
• Background in software training (teaching), hospitality information systems, or information systems support preferred.
• Fully proficient technically, on current PC operating systems for computer training; with standard office productivity applications.
• Business Dress requirement, depending on customers’ dress code and enviroment.
• While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasion-ally lift and/or move up to 50 pounds. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl. TAC is an Equal Opportunity Employer m/f/d/v.

BENEFITS SUMMARY

TAC pays a share of the cost of benefits for our employees.
The benefits we offer are:

• Medical Plan
• Employee Training & Development
• Annual Vacation
• Sick Leave Personal Holiday
• Holidays